2022 Resident Survey Results

The City of Norfolk is committed to using data to help inform decisions and allocate resources. One important source of data is input from residents about their priorities and satisfaction with the services provided.

To provide up-to-date information regarding resident priorities and satisfaction, Norfolk contracted with ETC Institute to conduct a survey of residents. This survey was conducted in the fall of 2022; surveys were sent via the U.S. Postal Service and respondents were given the choice of responding by mail, online, or by telephone. This survey represents a random and statistically valid sample of residents from across the city. ETC Institute monitored responses and followed up to ensure all sections of the city were represented. An opportunity was also provided for residents not included in the random sample to take the survey and express their views. A resident survey is planned to be conducted every two years.

View all results, including interactive charts on Norfolk’s OpenData portal here: https://data.norfolk.gov/stories/s/hgnv-4cex

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