Multimodal Norfolk

Over the past several months, the city’s Department of Transit worked with a consultant team to reimagine transit in the Mermaid City. Now you can see an overview of where we are in the process and recent developments in the Multimodal System Plan and Transit System Redesign during one of two Virtual Town Hall Meetings.

Thursday, July 9 (6 – 7PM)

Tuesday, July 14 (Noon – 1PM)

Full project information, including survey links, is available at

New Norfolk Cares Hours

The Norfolk Cares Call Center is updating its operating hours. Beginning July 13, Norfolk Cares employees will take your calls between the hours of 8:00 a.m. – 4:00 p.m.

You can access Norfolk Cares and request city services 24/7 using the MyNorfolk online portal or mobile app.


Mobile app: iTunes or Google Play store

Norfolk Resumes Select In-Person Services in July

Throughout the month of July, the City of Norfolk will offer more in-person services and reopen more neighborhood recreational amenities. Several recreation centers and libraries will reopen to the public with restrictions that ensure the health and safety of staff and patrons.  Neighborhood Development staff will conduct exterior residential inspections (broken fences, falling gutters) and environmental inspections (tall weeds and grass, trash and debris).  Planning Department staff continue to perform inspections in unoccupied new construction structures. 

Basketball courts, playgrounds and picnic shelters will also reopen for public use. Playgrounds and picnic shelters are not sanitized or disinfected. The public is encouraged to practice good hygiene before and after use.  Indoor, outdoor pools and splash pads will remain closed. 

Six recreation centers will open Monday, July 6. Hours of operation are 7 a.m. – 7 p.m. Monday – Friday and 1 p.m. – 5 p.m. on Saturday at the following locations:

  • Lambert’s Point
  • Norfolk Fitness and Wellness Center
  • Norview
  • Huntersville
  • East Ocean View
  • Berkley

Three anchor branch libraries will open July 7. Hours of operation are 10 a.m. – 6 p.m. Tuesday – Thursday, 10 a.m. – 5 p.m. on Friday and Saturday and 1 p.m. – 5 p.m. on Sunday at the following locations:

  • Slover Library
  • Pretlow
  • Jordan-Newby

On Wednesday, the first hour at all three library locations will be reserved for seniors and patrons with underlying health conditions.

Visitors must take a short COVID-19 self-questionnaire prior to entering city buildings and must follow all posted COVID-19 related signage including wearing a face covering and maintaining 6 feet of physical distance from staff and other patrons.

Library patrons can pick up holds, check out books and materials, and apply for or renew a library card. Based on guidance from the health department, patrons may not browse library shelves at Pretlow and Jordan-Newby.  Patrons at Slover Library may browse shelves on the first floor in front of the circulation desk.

Library patrons are encouraged to reserve their books and materials online before they visit, and the staff will retrieve these items while patrons wait.

The use of public computers, photocopying, faxing, and the Sargeant Memorial Collection are not open to the public at this time.  Library children’s areas, Playscapes and KidZones will remain closed.

The Maker Studio located in Selden Market will open by appointment only. Visit to schedule an appointment.

The online catalog is available at Due dates that fell while Norfolk Public Library was closed are extended until July 21. No fines were charged during the closure. Patrons are encouraged to pay fines online.

Norfolk Public Library, in partnership with Recreation Parks and Open Space, will provide express free libraries at Lambert’s Point, Huntersville and Berkley recreation centers by August 1. 

For updates to city operations, visit the FAQ located on or official City of Norfolk social media platforms.

Street Sweeping Resumes

The city has announced that street sweeping will resume normal routes in neighborhoods beginning July 14.

Parking Enforcement will be giving out citations for illegally parked cars, so please share this message with your neighbors!

COVID-19 Testing in Wards Corner

See this flyer for an upcoming COVID-19 test sponsored by Mt. Pleasant Baptist Church (located in Titustown) in collaboration with Norfolk Department of Health.

The tests will be provided on Thursday, June 18th from 8:15am until 12:00pm, at the Workforce Development Center Located at 207 East Little Creek Road by Appointment.

Norfolk Expands Outdoor Public Amenities

Following Governor Ralph Northam’s decision to move Virginia into Phase 2, Norfolk is reopening all dog parks, the Northside skate park, neighborhood parks and public tennis courts today. Playgrounds, basketball courts, outdoor pools, and splash pads will remain closed.

Gatherings are limited to no more than 50 people and the public is required to maintain 6 feet of separation, unless with family members.

Norfolk recreation centers and libraries will remain closed. Residents are able to access library books and other services online, including the Sargeant Memorial Collection at Slover online materials and programs are available at Residents are encouraged to participate in the many online recreation programs on Recreation, Parks and Open Space’s Facebook page

Norfolk: Safe and Strong is the City’s multi-pronged approach to recovery. Recreation centers and libraries will add additional in-person services by taking into consideration the following:

  1. Health and safety of the public and city employees
  2. Budget constraints due to the impact of COVID-19

For updates to City operations, visit the Frequency Asked Questions (FAQ) on or monitor the City’s social media platforms.

Utility Work Begins on W Little Creek Road

From Norfolk’s Department of Utilities:

Utility work is scheduled to begin next week, May 26, and will impact regular traffic patterns on Diven Street and W. LIttle Creek Road (west bound lanes). See attachment below for details.

Update from Steve Heretick

Letter from state delegate Steve Heretick, representing the 79th district.

2020 Water Quality Report

It’s here, and its GOOD. Once again, Norfolk tap water meets strict drinking water quality guidelines. 

View the report to learn where your water comes from and how it compares to Federal and State standards.

Read it at or call 664-6758 to request a print copy by mail. Upon their reopen, printed copies will also be available in libraries, recreation centers and government offices throughout the city.

Bulk and Yard Waste Collections Resume

The City of Norfolk is resuming bulk and yard waste collections beginning this week of May 11th. Waste Management crews retrofitted trucks and revised collection methods which allow employees to ride together and safely collect yard and bulk waste.

Yard waste collection will be picked up on the resident’s normal collection date. For more than 20 bags, residents must schedule a bulk waste pickup.

The initial bulk waste schedule will be modified, and collections limited. Pickup could be delayed.

Residents must schedule all bulk waste pickups using the MyNorfolk online portal, mobile app or call Norfolk Cares at 664-6510. Collection will take place on the resident’s normal trash collection day.

Any scheduled pickups not collected, will be picked up the following week.  If possible, remove items from the curb that were not collected. Residents who set out bulk waste that has not been scheduled may receive a Notice of Violation.

As a reminder, SPSA’s Norfolk Transfer Station returned to normal operating hours this weekend:

  • Saturday: 8a-4p
    (12p-4p reserved for Norfolk residents and Household Hazardous Waste)
  • Sunday: 12p-4p

For more COVID-19 city updates, monitor the FAQ located on