Norfolk Fitness & Wellness Center Indoor Pool Permanently Closed

The Norfolk Fitness & Wellness indoor pool is permanently closed. It is no longer viable for the pool to remain open. The dome has reached its useful life. Based on engineering review from an outside structural engineering firm and city engineers, the collapse or loosening of additional parts, panels, etc. could result in a hazardous and unsafe condition for our patrons.

The Department of Recreation, Parks & Open Space (RPOS) has decided to provide prorated refunds to all current members of the facility. Beginning on April 1, 2020 members will receive a prorated refund depending on when their membership was established. RPOS will work diligently to process refunds as quickly as possible. It is recommended that you login to WebTrac and ensure that your address, phone number and email are correct.

Checks will be sent by mail to the address we have on file for you regardless of how your payment was made. To collect your complimentary pass(es) please bring in your notice as well as your ID to your nearest recreation center once the COVID19 pandemic has subsided and normal city operations have commenced.

If you have additional questions, please send an email to RECTRAC_HELP@norfolk.gov and include as much of the following information as possible in your email:

• Name of requestor
• Household # (if known)
• Address
• Phone Number

Beginning April 1, 2020, the Norfolk Fitness & Wellness membership rates will align with the department’s recreation & community center fee structure:

Resident Rates:
• $20.00 annually for youth (17 and under)
• $50.00 annually for adults
• Free for residents ages 65 and over

Non-Resident Rates:
• $50.00 annually for youth (17 and under)
• $125.00 annually for adults

4 Responses

  1. please put me on your email jwinter61@cox.net

  2. I Never Been At The GYM Since The Covid 19 Outbreak Infection Pandemic , I Need My Refund , You Can Send my Check To 2741 Mc Kann Avenue Norfolk VA 23509

    • If you have not received your pro-rated refund yet, you need to contact the city Recreation, Parks, and Open Spaces (RPOS) department. Their email address is rpos@norfolk.gov.

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