Tax Relief Program

Norfolk City Council approved a comprehensive tax relief program during their March 24 meeting that eases financial burdens during the coronavirus pandemic.  The program will give taxpayers and business owners the option to delay payment on business taxes and personal property taxes.

Tax revenue is important to the City of Norfolk to be able to provide much needed services, especially in this time of economic turmoil when services are in greater demand. Timely payments will assist the City to keep these vital services operational.

  • Due dates are March 31, 2020 and June 5, 2020 for Real Estate
  • Due dates are June 5, 2020 for Personal Property taxes.
  • Business tax filings are due by the 20th of each month.  Businesses must file monthly.
  • If you are not able to pay by the due dates no late fees will be assessed until August 2, 2020. 
  • Convenience fees for credit/debit cards and e-checks are waived until August 2, 2020.
  • If you do not want to pay any penalty, interest or convenience fees, pay your taxes before August 2, 2020, no exceptions.

City of Norfolk Resources

During this COVID-19 emergency and response, the city is providing us with with as many updates as they can. Please share this information widely with family, friends, and neighbors, particularly those that may not have internet or television access to receive updates from news media or City sources.

  • Norfolk Alerts For the most up-to-date information from the City of Norfolk, I encourage you to sign up for Norfolk Alerts today so you can receive updates as soon as they are made available.  You can sign up here: https://www.norfolk.gov/AlertCenter.aspx?CID=Emergency-Alerts-5. You’re also encouraged to monitor the city’s website as well as the city’s Facebook and Twitter platforms for information.
  • Norfolk Cares is experiencing a very high call volume. If you need to report a concern, I recommend using the MyNorfolk App (available on Google Play and Apple Store) or visit www.mynorfolk.org. You can still call Norfolk Cares at 757-664-6510, but please be anticipate a longer wait time than usual.
  • The Foodbank of Southeastern Virginia will distribute food at the Y on Granby Street (2901 Granby Street) and other locations in the region on Tuesdays from 5:30 p.m. to 7:30 p.m. and Fridays from 9 a.m. to 11 a.m. beginning Friday, March 20. For other locations in the region, please visit: https://foodbankonline.org/directory/. The Foodbank also asks that you monitor their Facebook page @FoodbankSEVA and their COVID-19 Response page for regular updates.
  • Norfolk Public Schools continues to operate the Grab-N-Go meals program, which is currently scheduled to continue tomorrow, Friday, March 20, and then again next week. Hours will be 11AM to 1PM at the following locations, unless otherwise specified:
    • Azalea Gardens Middle (7721 Azalea Garden Road, 23518)
    • Booker T. Washington High (1111 Park Avenue, 23504)
    • Camp Allen Elementary (501 C Street, 23505)
    • Coleman Place Elementary (2445 Palmyra Street, 23513)
    • James Monroe Elementary (520 W. 29th Street, 23508)
    • Lake Taylor School (1380 Kempsville Road, 23502)
    • Norview Elementary (6401 Chesapeake Boulevard, 23513)
    • Oceanair Elementary (600 Dudley Avenue, 23503)
    • P. B. Young (543 E. Olney Road, 23510)
    • Southside STEM Academy at Campostella (1106 Campostella Road, 23523)
    • St. Helena Elementary (903 S. Main Street, 23523)
    • Suburban Park Elementary (310 Thole Street, 23505)
    • 3 recreation centers have been added with the specified times – Titustown Recreation Center (7545 Diven St, 23505) from 11AM-11:30AM, Huntersville Community Center (830 Goff Street, 23504) from 12PM- 12:30PM, & Grandy Village Recreation Center (3017 Kimball Terrace, 23504) from 1PM-1:30PM
  • Prescription Delivery Here is a list of pharmacies that provide prescription delivery services. Please contact them for more details and to arrange a delivery:
    • Bayview Community Pharmacy
    • Atrium Pharmacy
    • Walgreens
    • Gray’s Pharmacy
    • Walmart – Pharmacy
    • Goddess Berry Message & Delivery Service
    • Mac Arthur Pharmacy
    • Carry Norfolk
    • Worldwide Express
    • USA Drug Express
  • The United Way is maintaining a Coronavirus Assistance Hotline at 757-858-7777 for anyone in need of assistance during this crisis. Additional information regarding their coronavirus response, including volunteer information, how to donate to the Coronavirus Recovery Fund they have established, and other resources, is available at unitedwayshr.org/coronavirus
  • The Regional Housing Crisis Hotline number, 757-587-4202, is available to anyone who is experiencing a housing crisis throughout Greater Hampton Roads and in need of shelter, case management, and related services and/or community resources.
  • Sentara Healthcare has reopened their drive-thru screening, with testing available for those concerned they may have contracted the virus and require testing. Please follow their updates here: https://sentaraupdates.com/. The reopened locations and hours are as follows:
    • Sentara Princess Anne Hospital and Sentara Williamsburg Regional Medical Center
    • Open:  Thursday, March 19, 2020
    • Time:  10:00 a.m. – 2:00 p.m.

School may be out, but school is not over

Please see the following sites for guidance and resources so that our students do not miss opportunities for critical learning, important instruction, and intellectual development.

http://www.doe.virginia.gov/support/health_medical/office/covid-19-parent-guide.shtml

https://www.npsk12.com/Page/15082

https://digitallearning.whro.org/

https://newsroom.cox.com/Cox_expands_coronavirus_relief_for_remote_workers_and_students?_ga=2.20367099.2120085958.1585164563-337891574.1585164563

https://www.cox.com/residential/internet/connect2compete.html?sc_id=cr_dm_camp_z_c2c_vanity

Access City Services During Closures of City Buildings

Norfolk offers many options for citizens to continue to access city services during the closure of city buildings. Most service requests are available at Norfolk.gov, MyNorfolk online & mobile app, or by calling Norfolk Cares at 664-6510.

Norfolk Public Library & Slover Library: eBooks and materials are available online. Materials due during the closure will receive an extension.

Planning: Review and process permits online (https://norfolkvapermits.force.com/s/login/)

Utilities: Pay bills online (www.hrsd.com). Check payments can be made at convenient dropbox locations. For information go to the Utilities page on Norfolk.gov.

Public Record Requests: process Freedom of Information Act Requests online.

Elections: Register to vote or request an absentee ballot online. Visit Norfolk.gov and click on Voting in Norfolk under the Government tab.

Neighborhood Quality: Inspectors will continue to address exterior housing maintenance and environmental concerns. We will prioritize interior inspections on a case by case basis, addressing health and safety emergencies.

City Treasurer & Commissioner of the Revenue: Access the online customer service portal https://eservices.norfolk.gov/ or mail payments. Information is located on Norfolk.gov

Norfolk Recreation, Parks & Open Space: Citizens can request a refund for classes, before and after care, NFWC membership and rental reservations. Rental Reservations: Lakewood Athletics 441-5834. Before and After School Care: Parents should contact the recreation center where they registered their children. Visit Norfolk.gov/Play. NFWC Memberships: 823-4301.

Police: Citizens can report non-emergencies and non-violent crimes online (https://www.norfolk.gov/3089/Citizens-Online-Reporting-System)

Updates will be posted on http://www.Norfolk.gov and social media platforms.

WCCL April Membership Meeting Cancelled

We must cancel our April meeting per the governor’s order prohibiting all public and private in person gatherings of 10 or more individuals for the next 30 days. Please look to this website and NextDoor for valuable information over the coming weeks. We are all in this together; please be neighborly and help those in need while still maintaining social distancing. Stay well everyone!

A Special Message from Mayor Alexander

Norfolk Department of Public Health Confirms First Positive Case of Coronavirus Disease

The Norfolk Department of Public Health has announced, one resident has tested positive for coronavirus disease 2019 (COVID-19). This case marks the first case in the Norfolk Health District.

The patient, a Norfolk male in his 50s, self-isolated himself upon symptom onset. The disease was likely acquired from close contact with a confirmed case while traveling outside of Virginia. There is no evidence of community transmission in Norfolk at this time.

“As we continue to see new cases of COVID-19 in Norfolk and other cities, everyone needs to follow the public health recommendations such as social distancing,” said Norfolk Health Director Dr. Demetria Lindsay. “We all must focus on reducing transmission of the virus. Social distancing measures can help delay and slow the spread of the disease and save lives.”

For more information, go to  https://www.norfolk.gov/CivicAlerts.aspx?AID=4757

Norfolk Declares Local State of Emergency

NORFOLK, VA – Mayor Kenneth Cooper Alexander has declared a local state of emergency.  The declaration allows the City to ask for state and federal resources and seek state and federal reimbursement if the cost of the city’s response to coronavirus (COVID-19) reaches a certain threshold. 

“I have declared a local state of emergency for the city of Norfolk.   This will allow our Office of Emergency Management and appropriate city agencies and staff to leverage resources that might not otherwise be available.  I understand there is a lot of uncertainty surrounding COVID-19 and its impact, so I encourage all citizens to take necessary precautions, check in with friends and family and stay connected by checking Norfolk.gov,” said Mayor Kenneth Cooper Alexander.

For more information go to:  https://www.norfolk.gov/CivicAlerts.aspx?AID=4740

WCCL Membership Meeting Cancelled

In light of the City of Norfolk announcement closing all facilities for the next two weeks, the WCCL membership meeting on Monday, March 16th, 2020 has been cancelled.  We will reconvene next month on Monday, April 13th, 2020.  the March Newsletter will go out as scheduled early next week.

City of Norfolk Closes All City Facilities

City facilities will close to the public March 16 – 30

NORFOLK, VA – Out of an abundance of caution, all City of Norfolk facilities, including recreational centers, libraries, MacArthur Memorial, Nauticus and the Virginia Zoo, will close to the public Monday, March 16 – Monday, March 30.   This includes DMV Select, Commissioner of the Revenue and the Treasurer’s Office located in City Hall.

For more information, please go to:  https://www.norfolk.gov/CivicAlerts.aspx?AID=4744