Access City Services During Closures of City Buildings

Norfolk offers many options for citizens to continue to access city services during the closure of city buildings. Most service requests are available at, MyNorfolk online & mobile app, or by calling Norfolk Cares at 664-6510.

Norfolk Public Library & Slover Library: eBooks and materials are available online. Materials due during the closure will receive an extension.

Planning: Review and process permits online (

Utilities: Pay bills online ( Check payments can be made at convenient dropbox locations. For information go to the Utilities page on

Public Record Requests: process Freedom of Information Act Requests online.

Elections: Register to vote or request an absentee ballot online. Visit and click on Voting in Norfolk under the Government tab.

Neighborhood Quality: Inspectors will continue to address exterior housing maintenance and environmental concerns. We will prioritize interior inspections on a case by case basis, addressing health and safety emergencies.

City Treasurer & Commissioner of the Revenue: Access the online customer service portal or mail payments. Information is located on

Norfolk Recreation, Parks & Open Space: Citizens can request a refund for classes, before and after care, NFWC membership and rental reservations. Rental Reservations: Lakewood Athletics 441-5834. Before and After School Care: Parents should contact the recreation center where they registered their children. Visit NFWC Memberships: 823-4301.

Police: Citizens can report non-emergencies and non-violent crimes online (

Updates will be posted on and social media platforms.

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