Updates to City Operations

March 30 through April 13, city departments will further reduce staff levels and service delivery in response to Governor Northam’s request for people to stay home and practice social distancing.  

Important updates to city operations include:

  • Trash and recycling collection will continue.  All trash must be in the green can with the lid closed.   The driver will not get out of the truck to pick up any trash not in a can.
  • Bulk and yard waste collection will stop. It takes two employees in one truck to collect materials.  City staff maintaining social distancing mandate.
  • Bulk waste requests scheduled during this two-week period will be canceled.  Residents must reschedule their request when city operations return to normal. 
  • Parking garages will open to the public free of charge.  Parking in metered spaces is free for the 1st hour.
  • Police, Fire-Rescue and 9-1-1 will remain fully staffed. 

Read the FAQ on the front page of Norfolk.gov for more information.  Use MyNorfolk online or mobile app for all service requests versus calling Norfolk Cares.  You will experience longer than normal wait times.

2 Responses

  1. Public Works advises that bulk and yard waste can still be taken to SPSA Norfolk Transfer Station at 3136 Woodland Ave. Their phone number is 757-961-3981.

  2. Another update from the city, sent today:

    As a reminder, the city is not picking up bulk or yard waste through April 13. We have moved to providing mission critical services to keep you and our staff safe and healthy.

    During these uncertain times, we ask that you help us keep our city clean and do the following:

    · Pull back what you put out: Remove your bags/bulk items from the curb and place them elsewhere on your property.

    · Scheduled pickup: If you scheduled your bulk pickup through April 13, it’s canceled. Do not attempt to reschedule at this time. We will let you know when pickup resumes.

    · Norfolk Cares: We are averaging more than 1,000 calls in a day and nearly all are about bulk/yard waste concerns. Please do not call Norfolk Cares for those concerns, as the message will remain the same – the city is not picking up bulk or yard waste through April 13. Some callers have been understanding but many are not. We are all in this together. These are unprecedented times and kindness goes a long way.

    City staff will continue to collect your trash. TFC will continue to collect recycling. Make sure everything fits in the can.

    Thank you for your continued support. Stay home, stay healthy and be safe.

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